Conditions and useful information

Useful information

Check in

From 15:00

Reception is open 24 hours a day.

Check out

to 12:00

Cancellation

Free cancellation until 18:00, 1 day(s) before your arrival

Cancellations outside the limit incur a charge of 100 percent of the reservation

In the case where the total of the reservation exceeds more than 1000 € the hotel reserves the right to ask for a 30% of deposit as confirmation of reservation. This sum will be refunded in the case of a cancellation until one day prior date of arrival.

Cancellation conditions applicable on all rates, excluding special rates specifying specific cancellation conditions.

Any stay started is due in full.

General cancellation policy applicable on all rates, excluding special rates that specify specific cancellation policies

WIFI

WIFI is available without charge

Breakfast

Breakfast available for 25,00 €

Breakfast at 14,00 € for children under 12

Free breakfast for children under 3

Parking

Parking is available close to the hotel

 

Limited parking spaces are available to guests staying at the hotel, subject to availability upon arrival at the rate of 20€ per night.

Children

Children stay free in parents' room up to 3 years

Extra beds available on reservation for a supplement of 45,00 € / night

Baby cots are available on reservation for a supplement of 25,00 € / night

Animals

Animals are accepted

Animals incur a charge of 20,00 € / animal / night

Tourism tax

2,50 € (per person, per night)

Supplementary information

Access for the disabled

We inform our customers that we have two rooms adapted for people with reduced mobility. 

Accepted methods payment : 

Bank card / cash / checks / holiday vouchers / restaurant tickets

Other informations :

  • Competent consumer mediator in case of reclamation and dispute : 

Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux

Tél : 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr

See Article L.612-1 et Article R.616-1 of the Consumer Code.

 

  • Online dispute resolution :

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

See Article L.616-2 of the Consumer Code and Article 14 of Regulation n°524/2013 of the European Parliament and of the Council of May 21, 2013. 

  • Right to object to direct phone sales

According to the Article L.223-2 of the Consumer, any consumer who has communicated his phone data to a professional is entitled to register on the list of opposition to canvassing.