Conditions and useful information
Useful information
Check in
From 15:00
Reception is open 24 hours a day.
Check out
to 12:00
Cancellation
Free cancellation until 18:00, 1 day(s) before your arrival
Cancellations outside the limit incur a charge of 100 percent of the reservation
In the case where the total of the reservation exceeds more than 1000 € the hotel reserves the right to ask for a 30% of deposit as confirmation of reservation. This sum will be refunded in the case of a cancellation until one day prior date of arrival.
Cancellation conditions applicable on all rates, excluding special rates specifying specific cancellation conditions.
Any stay started is due in full.
General cancellation policy applicable on all rates, excluding special rates that specify specific cancellation policies
WIFI
WIFI is available without charge
Breakfast
Breakfast available for 25,00 €
Breakfast at 14,00 € for children under 12
Free breakfast for children under 3
Parking
Parking is available close to the hotel
Limited parking spaces are available to guests staying at the hotel, subject to availability upon arrival at the rate of 20€ per night.
Children
Children stay free in parents' room up to 3 years
Extra beds available on reservation for a supplement of 45,00 € / night
Baby cots are available on reservation for a supplement of 25,00 € / night
Animals
Animals are accepted
Animals incur a charge of 20,00 € / animal / night
Tourism tax
2,50 € (per person, per night)
Supplementary information
Access for the disabled
We inform our customers that we have two rooms adapted for people with reduced mobility.
Accepted methods payment :
Bank card / cash / checks / holiday vouchers / restaurant tickets
Other informations :
- Competent consumer mediator in case of reclamation and dispute :
Tribunal Administratif de Bordeaux, 9 rue Tastet, 33000 Bordeaux
Tél : 05 56 99 38 00 / Mail : greffe.ta-bordeaux@juradm.fr
See Article L.612-1 et Article R.616-1 of the Consumer Code.
- Online dispute resolution :
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
See Article L.616-2 of the Consumer Code and Article 14 of Regulation n°524/2013 of the European Parliament and of the Council of May 21, 2013.
- Right to object to direct phone sales
According to the Article L.223-2 of the Consumer, any consumer who has communicated his phone data to a professional is entitled to register on the list of opposition to canvassing.